At Prep And Save, your complete satisfaction with our products and service is the most important thing to us. If there is ever a situation that prevents you from being completely satisfied, please contact us immediately via e-mail at info@PrepAndSave.com or phone at 1-855-773-7672 and we’ll do our best to assist you.
What we will do:
Our return policy varies depending on the type of item you'd like to return. You may return most new, unopened items sold by Prep And Save within 30 days of delivery for a full refund. If for any reason you're not completely satisfied with your purchase, you may return it within 30 days of the original purchase date for a full refund less any shipping costs. We'll also pay the return shipping costs if the return is a result of our error.
What we cannot return:
Eating, toileting, hygiene and intimate items are not returnable once they have been opened. These items include but are not limited to freeze dried foods, eating utensils, first aid kits, and water filters.
If you have a problem with one of these products and it isn't returnable, please contact us and we’ll do our best to assist you.
Upon request, we will give you a printable return mailing label and bar code, which will typically be from FedEx or UPS. Items should be returned with all the original packaging to receive your refund. We may deduct any associated fees and shipping costs from your refund. Return shipping may be deducted from the amount of your refund if the reason for your return is not the result of our error.
Items with a value of $75 or more must be returned using a trackable shipping method.
Items valued more than $500 must also be insured. Items that have been damaged or otherwise altered after delivery will not be accepted for return.
If you return your items beyond the 30 day return window, we reserve the right to assess a 20% late fee, which will also be deducted from your refund.
We will accept returns for manufacturer defects. We will give you a complete refund, including all shipping charges. We will provide a return label so the return shipping will be at our expense. All original packaging and materials including boxes, manuals, warranty cards, instructional DVDs, and any other materials in the original shipment must be returned with your merchandise.
Contact us via e-mail or phone if you received an item different than what was described on the website or is the wrong size, color, or style than what you ordered. We will provide you with the correct items ASAP at our expense. We will also provide a return label to you so the return shipping for the incorrect items will be at our expense.
How soon will I receive my refund?
Once the shipping carrier has received your item, we typically process your refund within two business days. However, if you ship the item back to us at your own expense, it may take longer to receive your refund.
Please note that if you paid via credit card, once we instruct our payment gateway to refund your money it may take up to two business days for the refund credit to actually appear on your bank statement.